Membership FAQ

You can purchase a new membership online, or give us a call at 888-634-9100.

Applicable sales tax will be charged to the following states: CT, ID, IL, ME, NJ, NM, RI, TX, WA, AL, AR, IA, KS, MA, MN, NE, OK, SD, VT, WI, WV CT, ID, IL, ME, NJ, NM, RI, TX, WA, AL, AR, IA, KS, MA, MN, NE, OK, SD, VT, WI, WV. For international shipments, any duties and taxes incurred are the responsibility of the recipient.

Your credit card will be charged at time of Membership renewal, typically on the 1st or the 15th. Your Membership will ship on the same date of charge, unless it falls on a weekend or holiday, in which case it will ship on the next business day.

Visa, MasterCard, American Express, Discover. You must have a credit card on record for a Club Scrap Membership. We currently do not accept PayPal for Memberships. Gift certificates cannot be used as a form of payment for the purchase of a membership or used to pay monthly membership fees.

Log in to your customer account and click on Manage Subscription. Visit this link for helpful tips: https://clubscrap.com/a/blog/membership-tip-updates. *If you need additional assistance, email us at info@clubscrap.com or call us toll free at 888-634-9100.

We announce the kit theme one month in advance on our blog. The actual colors and designs remain a “surprise” until shipping day. However, we offer sneak peeks, or “spoilers”, of the next kit release near the end of each month. Simply watch for your email with the word "spoiler" in the subject line, or visit the blog. (The post will include the word “spoiler” in the blog title.)

If you see the monthly kit spoiler and decide it's not for you, you can skip a kit in the Manage Subscriptions area of your account. PLEASE NOTE: Your membership will automatically be cancelled if you skip more than two months in a row.

With a Club Scrap membership, you will always have plenty of sources for inspiration! Every kit comes with free downloadable instructions. The instructions can be found under Resources>Instructions. We also offer additional ideas and inspiration on our blog at http://clubscrap.com/a/blog/.

Sometimes a particular theme may take a little while to grow on you. If you find you'd like to return a kit, you may do so within 30 days of receipt to receive credit for the cost of the kit, less shipping and handling. Ship to Club Scrap, Inc., Attn: Returns, 1375B Constitution Drive, Neenah, WI 54956. We will credit the form of payment used upon receipt of the product.

We will notify you via email immediately. You can update your payment information under Manage Subscription in your account. Visit this link for helpful tips: https://clubscrap.com/a/blog/membership-tip-payment. *Due to the limited-edition nature of our products, if your order isn't approved within 15 days, items will be returned to inventory. Fulfilling the order after that time period will be subject to availability.

Click on Resources>Instructions. Links are arranged in reverse date order, or use the handy search button.

We reserve the right to select the shipper of our choice unless a specific request is made. If an alternate shipping method is requested by the customer, additional shipping charges may apply.

Log into your account, click on Manage Subscription. Scroll down to the bottom tab to cancel your subscription.

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